Online store regulations

Eterna Lumina ONLINE STORE REGULATIONS




1. GENERAL PROVISIONS


1. Online store: Eterna Lumina, operating at: eternalumina.com, is run by: TOOLING SYSTEMS SCMP STASZAK, with its registered office at: ul. Tadeusza Kościuszki 78A/15 62-030 Luboń, operating under the NIP number: 7831701766, REGON number: 302485475.

2. These Online Store Regulations define the rules for making purchases in the online store: Eterna Lumina, in particular the rules and procedure for concluding distance selling agreements via the Store, as well as the complaint procedure and the procedure for withdrawal from the agreement by the Consumer.

3. In the scope of Services provided electronically, these Regulations are the regulations referred to in art. 9 of the Act on the provision of services by electronic means of 18 July 2002 (consolidated text: Journal of Laws of 2020, item 344 , as amended).

4. The Regulations are addressed to all Customers of the Store. All Customers are required to familiarize themselves with the provisions of the Regulations before making a purchase.

5. Each Customer is obliged to comply with the provisions of the Regulations. Sales are made on the basis of the version of the Regulations in force at the time of placing the order.

6. Every Customer has the opportunity to read the Regulations at any time by clicking on the hyperlink: “Store Regulations” on the Store website: eternalumina.com. The Regulations can be downloaded and printed at any time.

7. All information contained on the Store’s website: eternalumina.com, relating to products (including prices), does not constitute an offer within the meaning of art. 66 of the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended), but an invitation to conclude a contract, pursuant to art. 71 of the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended). By sending the Order Form, the Customer makes an offer to purchase and deliver the indicated Goods for the price and under the conditions specified in the description.


2. DEFINITIONS

Consumer  – a natural person concluding an Agreement via the Store, not directly related to his or her business or professional activity.


Regulations  – this set of regulations organizing the rules for using the Store Services by Customers.

Entrepreneur with Consumer Rights  – a natural person concluding a civil law agreement via the Store, directly related to their business activity, when the content of this Agreement indicates that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Economic Activity. For the purposes of these Regulations, it is assumed that in the absence of a distinction between the two groups of entities, the Regulations apply to both Consumers and Entrepreneurs with Consumer Rights.

Customer  – a natural person (including a Consumer) who is at least 13 years of age (provided that he/she has obtained the consent of his/her legal representative), a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, which uses the Services provided by the Store.

Order Form  – Service available on the Store’s website, through which the Customer can make a purchase, in particular by adding Goods to the Basket and specifying certain terms of the Sales Agreement, including the method of delivery and payment.

Cart  – an element of the Store in which the Goods selected by the Customer are visible and in which the Customer can determine and modify the Order data, including the quantity of Products purchased.

Shop  – an internet service belonging to the Seller, available under the domain: eternalumina.com, through which the Customer can purchase Goods from the Seller.

Seller  – TOOLING SYSTEMS SCMP STASZAK, with its registered office at: ul. Tadeusza Kościuszki 78A/15 62-030 Luboń, NIP: 7831701766 who, conducting commercial or professional activity, proposes sales via its website.

Goods  – a movable item that is the subject of trade between the Store and the Customer, the terms of sale of which are specified in the Order Form.

Goods with digital elements  – goods containing digital content or a digital service or connected to them in such a way that the lack of the digital content or digital service would prevent it from functioning properly.

Product  – any good or service, including real estate, digital services and digital content, as well as rights and obligations.

Digital Environment  – ​​computer hardware, software and network connections used by the Consumer to access or use digital content or a digital service.

Integration  – combining digital content or a digital service with elements of the Consumer’s digital environment and incorporating them into those elements in order to ensure compliance with the Digital Content or Digital Service Agreement.

Compatibility  – the interoperability of digital content, a digital service or a good with computer hardware or software that is normally used to use digital content, a digital service or a good of the same type, without the need to transform it.

Functionality  – the ability of digital content, digital service or goods to perform their functions, taking into account their intended use.

Interoperability  – the ability of digital content, a digital service or a good to work together with computer hardware or software other than that normally used to access the digital content, digital service or good of the same type.

Online trading platform  – a service using software, including a website, part of a website or an application, operated by an entrepreneur or on his behalf, which enables Consumers to conclude distance contracts with other entrepreneurs or individuals who are not entrepreneurs to conclude distance contracts with other individuals who are not entrepreneurs.

Provider of an online trading platform  – an entrepreneur who operates an online trading platform, provides entities with an online trading platform or enables the use of this platform.

Agreement  – ​​a distance sale agreement for Goods concluded by the Customer via the Store, usually via the Order Form.


3. ACCEPTANCE AND PROCESSING OF ORDERS


1. The condition for using the Store is to read and accept these Regulations. By placing an order, the Customer accepts the content of the Regulations.

2. The main parameters determining the placement of offers presented to the Consumer as a result of the search, also presented in direct connection with a given offer, in a visible manner, are as follows: alphabetically.

3. Shop means sponsored offers and paid advertisements. This information is presented in direct relation to the given search result, in a visible way that stands out from the general interface.

4. The price stated in the order is the total value that the Customer is obliged to pay, including the applicable tax (gross price). The cost of delivery is not included in the price, as it depends on the method of delivery of the Product chosen by the Customer.

5. If the Consumer is required to pay more than the agreed price, described in the previous paragraph, the Store will immediately inform the Consumer of this fact, explaining the reason for the price difference. The Consumer will be charged additional costs only after obtaining the Consumer’s express consent.

6. The Seller reserves the right to change prices in the Store, introduce new Products for sale, conduct and cancel promotional campaigns, or introduce changes to them, in accordance with applicable law.

7. In the event of a promotion, the Store informs Customers of the lowest price of the Product from the last 30 days. If the Product has been on sale for less than 30 days, the price before the promotion is the lowest price since the Product was introduced to the Store. This information is presented next to the promotional price of the Product.

8. Orders from Customers are accepted by sending an Order Form via the website: eternalumina.com or by e-mail to the address: , 7 days a week, 24 hours a day.

9. The Product Order is placed by selecting the Product(s) the Customer is interested in, clicking the “ADD TO CART” button located next to the Product description, and then, from the “CART” level located in the Store tab, filling out the Order Form, including selecting the form of delivery and payment or selecting the cash on delivery option, if available for the selected Product, and then clicking confirmation of purchase.

10. Entrepreneurs with consumer rights should indicate, already at the time of placing an order for Products, that the purchase is not of a professional nature for them.

11. After placing the order, the Customer receives a confirmation of the placed order to his/her e-mail address provided in the Order Form.

12. After the Customer receives confirmation of acceptance of the offer, the Seller begins the order fulfillment process, whereby:

a) in the case of placing an order paid on delivery – it starts at the latest on the next business day after its confirmation by the Seller.

b) in the case of placing an order paid by traditional transfer – the processing time begins after the payment for the placed order has been credited to the Store’s bank account.

c) if the Customer chooses to pay by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.

13. Orders placed in the Store are processed during Store opening hours (on working days, from Monday to Friday, from: 8:00 to: 16:00. Orders placed on working days after 16:00, on Saturdays, Sundays or holidays, will be processed on the next working day.

14. The Customer will receive a message about the acceptance of the order for execution, which is understood as the Seller’s declaration of acceptance of the offer. Upon its receipt by the Customer, the Sales Agreement is concluded.

15. A VAT receipt is issued for each order. At the Customer’s request, a VAT invoice will also be issued and sent to the Customer (Article 106b, paragraph 3 of the Act of 11 March 2004 on the tax on goods and services, i.e. Journal of Laws of 2023, item 1570, as amended ).

16. The available means of communication between the Customer and the Store are:

a) E-mail – 

b) Phone – +48 660 507 781

c) Correspondence address – ul. Tadeusza Kościuszki 78A/15 62-030 Luboń

d) Address for the purpose of withdrawal from the Agreement: os. Pogodne 46 62-064 Plewiska

17. The Seller does not verify the authenticity of Customer reviews regarding Products purchased in the Store.


4. DELIVERY AND TRANSPORT COSTS


1. The delivery of the order in the Store is carried out via:

parcel locker

courier

2. Orders placed in the Store are processed only on working days. Orders placed on Saturdays, Sundays and holidays will be processed on the next working day.

3. The waiting time for a shipment is usually: 3 working days. The waiting time consists of the order processing time, i.e. completing the Products for the order and the expected delivery time, which is from 24 hours, in the case of Poland.

4. The Seller is not liable for delays resulting from the fault of the carrier.

5. When receiving a parcel delivered by a courier, the Customer should carefully check the contents and completeness of the parcel, the condition of the external packaging and the condition of the ordered Product in his presence. In the event of damage to the parcel, the Customer should draw up a damage report with the courier, in two identical copies signed by the Customer and the courier.

6. It is possible to collect the ordered Product in person at the stationary Store at the following address: ul. Tadeusza Kościuszki 78A/15 62-030 Luboń.


5. PAYMENT PROCESSING


1. Within the framework of the Store’s operation, the following payment methods are possible:

1) Cash on delivery – upon receipt of the shipment;

2) Traditional transfer

Order fulfillment will begin after your payment has been credited to our bank account:
– For payments in PLN, select the account mBANK 49 1140 2004 0000 3802 7455 1672
– For payments in EUR, select the account mBANK 68 1140 2004 0000 3812 0224 8078
We are not responsible for transfers sent to the wrong bank account. Such transfers will be returned to the sender’s account and order fulfillment will begin after the payment has been credited to the correct bank account. Therefore, please make payments in PLN only to a PLN account and payments in EUR only to a EUR account.

3) Online payments, the entity providing online payment services is Autopay SA, which enables, among others:

  • card payments
  • Pay by Link

2. Detailed rules and conditions for making payments through banks or other available services are specified in the relevant regulations of the relevant banks and services.

If a refund is necessary, the Seller will refund the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to another refund method that does not involve any costs for him/her.

3. The Customer who has chosen the bank transfer payment option is obliged to pay for the placed order within five (5) business days from the date of placing the order. Otherwise, the Seller’s offer is not binding and the order is removed from the system. In the payment title, it is enough to provide only the number of the placed order. It is possible to extend the payment deadline, after informing the Store service about this fact: (e-mail), +48 660 507 781 (tel), ul. Tadeusza Kościuszki 78A/15 62-030 Luboń (address).


6. COMPLAINT


1. The Seller shall be liable for the non-conformity of the Product with the Agreement. The provisions of the Act of 23 April 1964, the Civil Code ( Journal of Laws of 2023, item 1610, as amended ), regarding warranty for defects, shall not apply to agreements requiring the transfer of ownership of the Goods to the Consumer, including in particular sales agreements, delivery agreements and contracts for a specific work being the Goods.

2. The Seller shall be liable for any lack of conformity of the Product with the Agreement, which lack exists at the time of its delivery and is revealed within two (2) years from that time, unless the expiry date of the Product, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that any lack of conformity of the Product with the Agreement, which becomes apparent before the expiry of two (2) years from the time of delivery of the Product, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with the Agreement.

3. If the Product is not in accordance with the Agreement, the Consumer may request its repair or replacement. The Seller may perform the replacement when the Consumer requests the repair, or the Seller may perform the repair when the Consumer requests the replacement, if bringing the Product into conformity with the Agreement, in the manner chosen by the Consumer, is impossible or would require excessive costs for the Seller. If the repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the Agreement.

4. The Seller shall repair or replace within a reasonable time from the moment the Consumer has informed him of the lack of conformity with the Agreement, and without excessive inconvenience to the Consumer, taking into account the specificity of the Product and the purpose for which the Consumer acquired it. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller. For this purpose, the Consumer shall make the Product available to the Seller, subject to repair or replacement. The Seller shall collect the Product from the Consumer at its own expense. If the Product was installed before the lack of conformity of the Product with the Agreement was revealed, the Seller shall dismantle the Product and reinstall it after the repair or replacement has been carried out or shall have these activities performed at its own expense.

5. If the Product is inconsistent with the Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the Agreement when:

a) the Seller refused to bring the Product into conformity with the Agreement;

b) the Seller has failed to bring the Product into compliance with the Agreement;

c) the lack of conformity of the Product with the Agreement persists despite the Seller’s attempt to bring the Product into conformity with the Agreement;

d) the lack of conformity of the Product with the Agreement is so significant that it justifies a reduction in price or withdrawal from the Agreement without prior request for its repair or replacement;

e) it clearly follows from the Seller’s statement or the circumstances that he will not bring the Product into conformity with the Agreement within a reasonable time or without excessive inconvenience to the Consumer.

6. The reduced price must be in such proportion to the price resulting from the Agreement that the value of the Product not in accordance with the Agreement is in relation to the value of the product in accordance with the Agreement. The Seller shall return to the Consumer the amounts due as a result of exercising the right to reduce the price, immediately, no later than within fourteen (14) days from the date of receipt of the Consumer’s statement on the price reduction.

7. The Consumer may not withdraw from the Agreement if the lack of conformity of the Product with the Agreement is immaterial. It is presumed that the lack of conformity of the Product with the Agreement is material.

8. In the event of withdrawal from the Agreement, the Consumer shall immediately return the Product to the Seller at his/her expense. The Seller shall return the price to the Consumer immediately, no later than fourteen (14) days from the date of receipt of the Product or proof of its return, using the same method of payment as the Consumer used, unless the Consumer has expressly agreed to another method of return that does not involve any costs for him/her.

9. Complaints regarding Products may be submitted:

a) in writing, to the Seller’s registered office address: ul. Tadeusza Kościuszki 78A/15 62-030 Luboń;

b) by e-mail, to the e-mail address: .

10. The complaint should include:

a) details of the person submitting the complaint (name and surname, mailing address, e-mail address and contact telephone number);

b) indication of the reason for the complaint and the content of the request;

c) the Order number appearing in the Order acceptance confirmation;

d) the original or a copy of the proof of purchase (e.g. receipt or invoice) may facilitate the submission of a complaint, but is not necessary to submit it.

11. The above provisions do not exclude the possibility of the Seller providing a guarantee for the purchased Products, which is provided for in separate guarantee regulations.


7. RIGHT OF WITHDRAWAL


1. In accordance with the Act of 30 May 2014 on consumer rights ( Journal of Laws of 2020, item 287 , as amended), the Consumer may withdraw from the Agreement concerning Products purchased in the Store, without giving a reason, by submitting an appropriate written declaration, within fourteen (14) days from the date of issue of the Goods (i.e. from the date of receipt of the Goods by the Consumer). This deadline is considered to have been met if the Consumer sends the declaration before its expiry.

2. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. The declaration form constitutes Annex No. 1 to these Regulations.

3. The declaration of withdrawal from the Agreement should be sent to the following e-mail address: 

The Consumer shall return the Goods to the Seller within fourteen (14) days from the date on which he withdrew from the Agreement. To meet the deadline, it is sufficient to return the Goods before it expires.

5. The consumer bears only the direct costs of returning the Goods.

6. The Goods should be returned to the Seller’s address: os. Pogodne 46 62-064 Plewiska.

7. The Seller shall, within fourteen (14) days from the date of receipt of the declaration of withdrawal from the Agreement, return to the Consumer all payments made by him, including the cost of delivering the Goods, provided that the refund of payments shall not be made until the Goods are received back or the Consumer provides proof of sending them back.

8. If the Consumer has chosen a method of delivery of the Goods other than the cheapest method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.

9. The Seller will refund the payment using the same method of payment that was used by the Consumer.

10. The Consumer is liable for any reduction in the value of the Product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

11. The right to withdraw from the Sales Agreement does not apply to the Consumer in relation to the Agreement:

a) where the subject of the provision is a non-prefabricated Product, manufactured according to the Consumer’s specifications or intended to meet his individual needs;

b) where the subject of the provision is a Good that spoils quickly or has a short shelf life;

c) where the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the Agreement and which can only be delivered after 30 days and whose value depends on market fluctuations beyond the Seller’s control;

d) where the subject of the provision is Goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

e) where the subject of the provision are Goods which after delivery, due to their nature, are inseparably connected with other goods;

f) where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package was opened after delivery;

g) for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;

h) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement expires;

i) for the delivery of Goods with digital elements, digital services or digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the provision, the Consumer will lose the right to withdraw from the Agreement, and has acknowledged this and the Seller has provided him with confirmation;

j) concluded through public auction;

k) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the Agreement specifies the day or period of provision of the service;

l) in which the Consumer has expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies goods other than spare parts necessary to perform the repair or maintenance – the Consumer has the right to withdraw from the Agreement in respect of additional Services or Goods;

m) for the provision of services for which the Consumer is obliged to pay a price, in the event that the Consumer has expressly requested the Seller to come to him for the purpose of repair and the service has already been fully performed with the express and prior consent of the Consumer.

12. The right to withdraw from a Distance Agreement is available to Consumers and Entrepreneurs with Consumer rights.


8. OUT-OF-COURT DISPUTE RESOLUTION


1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

  • Mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  • Assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be filed. As a rule, the proceedings are free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
  • Free assistance from the municipal or district consumer ombudsman.
  • The ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

2. This chapter entitled “Out-of-court dispute resolution” does not apply to Entrepreneurs with Consumer rights.


9. PERSONAL DATA PROTECTION


1. By placing an order, the Customer consents to the processing of personal data provided by him/her for the purpose of executing and handling the order by the Seller, who is also the controller of personal data within the meaning of Art. 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ EU L 119, 4 May 2016, pp. 1–88.

2. The Seller is the administrator of personal data provided by the Customer when using the Store.

3. Personal data contained in the Seller’s database are not transferred to entities that do not participate in the execution of the Agreement.

4. The Customer, in accordance with Article 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ EU L 119, 4 May 2016, pp. 1–88, has the right to access their personal data, may request their correction or deletion. The Seller provides each Customer with the right to control the personal data being processed.

5. Providing personal data is voluntary, however, failure to consent to the processing of personal data will prevent the Customer from fulfilling the order.

6. Detailed information regarding personal data and privacy protection is included in the “Privacy Policy” tab on the Store’s website.


10. FINAL PROVISIONS


1. The Regulations define the rules for concluding and performing the Sales Agreement for Products available on the Store’s website.

2. The sales agreement is concluded between the Customer and the Seller.

3. The Regulations are available to all Customers in electronic form on the Store’s website: eternalumina.com, in the tab: “Store Regulations”.

4. In order to use the Store Services, it is necessary to have devices that allow access to the Internet and a web browser that allows the display of www pages, as well as to provide an e-mail address that allows for sending information regarding the execution of the order.

5. All persons, including Customers, are prohibited from posting illegal content on the Store’s website.

6. In matters not regulated by these Regulations, the relevant provisions of generally applicable law shall apply.

7. The Regulations do not exclude or limit any rights of the Customer who is a Consumer, which he/she is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and mandatory provisions of law, granting rights to consumers, the provisions of law shall prevail.

8. The provisions of the Regulations that are less favorable to the Consumer than the provisions of the Act of 30 May 2014 on consumer rights ( i.e. Journal of Laws of 2020, item 287, as amended ) are invalid, and the provisions of the Act apply in their place.

9. If any provision of these Regulations is or should become invalid or ineffective, the validity of the entire Regulations in their remaining part shall remain unaffected. In such a case, the Parties shall replace the invalid or ineffective provision with another that reflects the intended economic purpose as closely as possible. This also applies to any gaps in the Regulations.



Annex 1: Withdrawal form from the concluded Agreement by the Consumer  and the Entrepreneur with the rights of the Consumer


City ___________, date: __________ year.

Consumer/Entrepreneur with Consumer Rights:

Name and surname/NAME: ________________

Address: ________________

Email: ________________

Phone: ________________

NIP/optional: ________________

Entrepreneur:

Name: TOOLING SYSTEMS SCMP STASZAK

Return address: os. Pogodne 46 62-064 Plewiska


WITHDRAWAL FORM FOR A CONSUMER  OR AN ENTREPRENEUR WITH CONSUMER RIGHTS



Hereby, acting under Article 27 of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended ), in the following wording:


Article 27 of the Consumer Rights Act

A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in Article 33, Article 34 paragraph 2 and Article 35.


I hereby inform you of my withdrawal from the contract concluded on _______________, consisting of:

________________________________________________________________________________________________________________________________________________________________________________________________________________________


________________________________________________________________________________________________________________________________________________________________________________________________________________________


In connection with the above, I kindly ask for a refund of the following amount of money resulting from the withdrawal from the contract: PLN _______________ (in words: _____________________________________________), which should be transferred to the following bank account number: _________________________.


Instruction:


The Consumer, as well as the Entrepreneur with the rights of the Consumer, has the right to withdraw from the Agreement within 14 days, without giving any reason, and in the case of an Agreement concluded during an unscheduled visit to the Consumer’s place of residence or habitual stay or a trip – within 30 days. The deadline for withdrawal from the Agreement expires after 14 days from the date of conclusion of the Agreement or on which the Consumer came into possession of the item/batch of items or parts or on which a third party, other than the carrier and indicated by the Consumer, came into possession of the item/batch or parts, and in the case of an Agreement concluded during an unscheduled visit to the Consumer’s place of residence or habitual stay or a trip – after 30 days from the date of coming into possession of this item/batch of items.

In order to exercise the right to withdraw from the Agreement, the Consumer must inform the Seller, i.e. Eterna Lumina, at the address: os. Pogodne 46 62-064 Plewiska, at the e-mail address: , of his decision to withdraw from the Agreement by means of an unequivocal statement sent by traditional mail or e-mail. The Consumer may use the model withdrawal form attached to these Regulations, which is not obligatory. The deadline is considered to have been met if the Consumer has sent information regarding the exercise of the right to withdraw from the Agreement before the deadline for withdrawal from the Agreement expires. The Consumer should return or hand over the Product to the Seller, to the following address: os. Pogodne 46 62-064 Plewiska, immediately, and in any case no later than 14 days from the day on which he informed the Seller of the withdrawal from the Agreement. This deadline is considered to have been met if the Consumer has returned the Product to the Seller before the deadline of 14 days.

In the event of withdrawal from the Agreement, the Seller shall return to the Consumer all payments received from the Consumer, including the costs of delivering the Product (except for additional costs resulting from the Consumer’s choice of a method of delivery other than the cheapest and usual method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the intention to exercise the right to withdraw from the Agreement. The Seller may withhold the return of payment until the Product is received or until the Consumer provides proof of its return, depending on which event occurs first. The Seller shall return the payment using the same method of payment that was used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution – in each case the Consumer shall not incur any fees in connection with this return.



With respect


__________________ (handwritten signature of the Consumer/Entrepreneur with the rights of a Consumer)